SOLUTIONS / GOVERNMENT
Digitise public services citizens can actually use
For counties, ministries, parastatals, and donor-funded programmes. We deliver citizen portals, connectivity, e-government software, cybersecurity, and capacity building as one tender-fluent programme — so a project that spans four disciplines answers to one accountable team.
THE CHALLENGE
A public-sector project is never just one discipline
A county service does not become digital when you ship an app. It becomes digital when the portal integrates with eCitizen and IPRS, when the network reaches the ward office, when the data centre can carry the load, when staff know how to run it, and when it all satisfies the Data Protection Act.
Coordinating that across separate vendors — one for software, one for connectivity, one for security, one for training — is where public projects stall. We deliver the whole programme, procurement-ready, under one point of accountability.
- Fragmented deliverySeparate vendors for software, network, security, and training rarely align on a single deadline.
- Integration with national systemseCitizen, IPRS, and ministry systems that a citizen-facing service must talk to.
- Reach to the last mileConnectivity to ward offices, rural schools, and clinics — often off-grid.
- Data protection & auditDPA obligations and ODPC alignment for citizen data, ready for audit.
OUR APPROACH / 01
Build the foundation that reaches every ward
Digital services are only as good as the infrastructure under them. We modernise data centres with hybrid public/private cloud strategies and extend connectivity to county offices, rural schools, and clinics — including solar-integrated, off-grid links where the mains do not reach.
- Data-centre assessment and modernisation, hybrid cloud strategy
- County-wide, rural, and off-grid connectivity design
- Networks built for the reach public services actually need
Reach the last mile
A service the whole county can use — not just the headquarters.
OUR APPROACH / 02
Citizen-facing software that integrates and complies
We build the portals citizens use to pay, apply, and track — with mobile and USSD access so nobody is left out — and integrate them with eCitizen, IPRS, and the ministry systems behind them. Data protection is designed in, aligned to the DPA and ODPC, and documented for audit.
- Citizen portals for permits, payments, and service tracking
- eCitizen and IPRS integration, with mobile and USSD access
- DPA-aligned data protection, documented for ODPC and audit
Services citizens use
Integrated with national systems, accessible on any phone.
OUR APPROACH / 03
Hand it over so it keeps running
A system that only the vendor can operate is a liability. Through OpasAcademy we train civil servants to run and maintain what we deliver, and can run donor-funded capacity programmes at national scale. We secure the estate and stand behind it after launch.
If an incident hits a live public service, retained clients are acknowledged in ≤15 minutes with a 4 hours containment target, backed by 24/7 monitoring.
- OpasAcademy training for civil servants and citizens
- Donor-funded capacity programmes delivered at national scale
- 24/7 monitoring with a 4 hours containment target
Owned, not rented
Your staff can run it — and we are on call when they need us.
RELEVANT PRACTICES
Every discipline a public project needs, on tap
Government work spans connectivity, software, security, and capacity building at once — we deliver all of it under one SLA.
Public projects rarely fail on the code. They fail on the seams — between the portal and eCitizen, the network and the ward office, the launch and the day the vendor leaves. We take the whole programme so there are no seams to fall through, and we train your people to keep it running.
START HERE
Responding to a tender? Planning a project?
Contact us early in your planning cycle. We provide capability statements, prior-experience documentation, and technical proposal support across every discipline your project needs.