MANAGED IT SERVICES
Enterprise IT that just works — every month
Fully managed IT operations with transparent monthly pricing, from a 10-person office to a 200-user enterprise. No per-incident billing. No surprises.
WHAT WE DELIVER
Our managed IT services
Your IT run, secured and supported day-to-day, so your team can focus on the work.
Service desk & helpdesk
Phone, chat and ticketed support your team can actually reach.
Endpoint management
Remote monitoring, management and EDR across every device.
Patch & update management
Systems kept current and hardened, automatically.
Email & productivity management
Microsoft 365 and Google Workspace administration and security.
Backup & disaster recovery
Automated backups and tested recovery for business continuity.
Asset & vendor management
Inventory, lifecycle and coordination of your IT suppliers.
On-site & field support
Hands-on support for when remote isn't enough.
Managed monitoring & MDR
Continuous monitoring with security built in.
WHAT'S INCLUDED
One number. Everything your estate needs.
Managed IT should be a fixed monthly operating cost — not a variable surprise. We run your endpoints, network, servers, and productivity suite as a single service, with unlimited support tickets within scope.
Every package is delivered remote-first, with scheduled on-site visits for hardware, audits, and in-person support — and a monthly IT health report so leadership always knows where things stand.
- Endpoint management & security — MDM, EDR, patch management, and device lifecycle
- Network monitoring & management across switches, firewalls, and WAN links
- Tiered help desk & IT support with defined SLAs, remote-first
- Backup & disaster recovery with monthly restore tests and documented RTO/RPO
- Microsoft 365 and Google Workspace deployment, licensing, and management
- Server & virtualisation, IT asset tracking, and quarterly IT strategy reviews
from KES 25,000
Per month, all-in — unlimited in-scope support tickets, no per-incident billing
HOW IT WORKS
From first scope to steady-state operations
A clear, four-step onboarding — you know what happens at each stage and what running your IT with us looks like month to month.
STEP 01
Assess
We inventory your estate — endpoints, servers, network, licences, and backups — and scope which managed services apply to your business and headcount.
STEP 02
Onboard
We deploy monitoring and management agents, set up your help desk and SLAs, and document your environment so nothing lives only in one person’s head.
STEP 03
Operate
Remote-first monitoring, patching, and support run day to day, backed by scheduled on-site visits — with a dedicated account engineer on the higher tiers.
STEP 04
Review
A monthly IT health report and quarterly technology review keep leadership informed and the roadmap current — so IT spend stays a decision, not a reaction.
TRANSPARENT PRICING
Productized packages, from KES 25,000/mo
Three tiers — Starter, Business, and Growth — scoped to your size, with a clear upgrade path. All packages are month-to-month after an initial three-month commitment. You know exactly what you’re buying before you start.
3
Tiers to match your scale, from 10 to 200 users
4 hours
Containment target if a managed incident goes critical
24/7
Monitoring on the Growth tier — always-on NOC coverage
RELATED PRACTICES
Where teams go next
START HERE
IT that just works — every month
Book a 20-minute scoping call and get a no-obligation quote. We’ll tell you which tier fits and what it covers.